Kellton, an AI-led digital transformation and technology consulting firm, has partnered with FutureAge AI Labs to develop ‘Zourney’, an AI-first B2B travel platform aimed at modernising travel trade operations.
Positioned as an AI-native digital backbone for travel businesses, the platform integrates intelligence across the value chain — including supplier onboarding, pricing analytics, booking management, servicing workflows, and post-sales engagement — to make operations more predictive, intuitive, and efficient.
Addressing Gaps in B2B Travel Technology
India’s travel industry is entering a new phase of digital expansion. While customer-facing travel platforms have evolved rapidly, B2B travel operators continue to face challenges such as fragmented supplier integrations, time-consuming servicing processes, limited personalisation capabilities, and margin pressures arising from operational inefficiencies.
Zourney aims to address these structural gaps by offering a unified AI-driven operating layer rather than adding automation over legacy systems. The platform enables real-time personalisation, smarter pricing decisions, streamlined servicing, and improved decision-making, helping travel partners access wider inventory with greater operational intelligence.
Faster Bookings and Unified Operations
Travel agents typically spend one to two days completing a single booking due to fragmented supplier networks, multiple system logins, pricing inconsistencies, and extensive follow-ups. Agents often make several customer callbacks and risk margin losses due to opaque pricing structures.
Zourney significantly compresses the booking cycle to under five minutes by offering a single platform, unified workflow, and integrated API ecosystem. The platform enables agents to access pre-built holiday itineraries, manage hotel and flight bookings, and execute seamless transactions through an integrated payments system connecting domestic and international destination management companies.
Leadership Commentary
Niranjan Chintam, Executive Chairman of Kellton, said the travel industry’s next growth phase will be driven by intelligence-led systems rather than scale alone, adding that the platform is designed to simplify operational complexities and improve partner productivity.
Nitin Sethi, Founder of FutureAge AI Labs, noted that the platform aims to democratise advanced capabilities such as predictive analytics, automation, and real-time orchestration, enabling smaller travel partners to compete more effectively.
Sandeep Kumar, Founder and CEO of Zourney, said the platform focuses on building smarter infrastructure for travel partners by combining technology depth, operational discipline, and ecosystem collaboration into a unified solution.
Industry Impact
The partnership highlights a broader shift in India’s travel technology landscape from transaction-focused platforms to AI-driven infrastructure emphasising operational efficiency, enhanced customer experience, and sustainable business economics. By combining Kellton’s digital transformation expertise with FutureAge AI Labs’ AI capabilities, Zourney aims to emerge as a next-generation platform in the evolving B2B travel ecosystem.